Contact & FAQ
Shipping
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A: Once your order has been shipped, you will then receive an email with your tracking number. However, please allow up to 2-5 business days to have your order processed.
If, however, you did not receive your tracking number, please contact us immediately at: support-zinkiee@zinkiee.com
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A: Our warehouses are located around the world and we are working around the clock to ensure that your order is delivered to you as soon as possible.
For further information please visit our Shipping Policy page.
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A: Once you have completed your order, you will then be sent to our order confirmation page. On this page, you will have the option to track your order via the Shop app.
Please note that your QR code will only become available once your tracking number has been updated.
For more information, please see our shipping policy page.
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A: Yes we do :) Please see the following countries:
Australia, New Zealand, United States, United Kingdom, Canada, Belgium, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Japan, Lithuania, Malaysia, Netherlands, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, United Arab Emirates
Now, if you are unable to see your country above, don't worry because we are aiming to expand our shipping to the rest of the world!
Payments & Checkout
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A: We at Zinkiee have a 30–day refund policy. From the date of purchase, you will be eligible for a refund or exchange within 30 days. However, for any period of time that is after the 30 days of your purchase, we are unfortunately unable to offer you a refund or exchange.
- Refunds will only be available for defective or damaged products
- Please remember that your bank provider will take 1-4 business days to process and post the refund.
In order to be eligible for a partial refund (Order cancellation):
- You may cancel your order within 24 hours of placing your order. To notify us of your cancellation, please send us an email at support-zinkiee@zinkiee.com as soon as possible.
- Upon cancelling your order, you will receive a partial refund to your original payment method
- You will be charged for a 10% cancellation fee. This means that only 90% of the purchase price of the item will be refunded.
In order to be eligible for a partial refund (Change of mind orders):
- The item must be in its original condition with all tags and packaging intact
- The item must not have been used or damaged
- Please note that refunds for change of mind are subjected to a 25% restocking fee. This means that only 75% of the purchase price of the item will be refunded.
Please visit our Return Policy page for further details.
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A: In order to be eligible for a return:
- All items/goods must be in their original packages with all their ticketing and tags attached.
- Your items/goods must be unused and be in the same condition that you received them as.
- Possess an invoice showing your proof of purchase/receipt of the purchased items/goods.
- You must be within 30 days from the date of your purchase. For any period of time that is after the 30 days of your purchase, you will be deemed ineligible for a return.
Please keep in mind that we will try to process your returns as soon as possible but please allow 1-4 business days.
Please visit our Refund Policy page for further details
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A: Here at Zinkiee, there are a number of payment options that you can use to finalise your purchase. Below is the full list that you can use to complete your order:
- Afterpay
- PayPal
- Apple Pay
- Visa
- Mastercard
- AMEX
- Shop Pay
- Google Pay
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A: Our website is absolutely safe to use. We use SSL security to ensure that all your personal information is encrypted. We will NOT store your credit card information and it will only be used once upon purchasing your product. After its use, your credit card information will then be purged immediately.
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A: If you do find yourself in the wrong currency on the website, simply scroll down you should find a drop down menu on the bottom left. Click on that menu and select the correct currency.
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A: Simply find the product that you wish to purchase and click the 'Add To Cart' button. Then click onto the checkout page where you are required fill in your shipping and billing information. Once you have made your purchase, we wll have your order shipped to you as soon as possible and you should receive an email confirming your order.
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A: To use your subscription coupon, please ensure that you're a current subscriber to Zinkiee.
As such, when you arrive at our checkout page, please double–check that you have used the same email that you used to sign up for the subscription since our system won't recognise who the customer is.
However, if issues do persist, please do not hesitate to contact us at support-zinkiee@zinkiee.com
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Zinkiee does not sell official photocards, the photocards seen in the website are from our personal collection :)
Zinkiee Affiliate Program
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A: We do and we'd love to hear from you :)
Click here for more information
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A: To put it in a nutshell, the Zinkiee Affiliate Program allows you to earn a commission for customer referrals using your unique affiliate link in content such as emails, blog posts, social media posts, etc.
Joining the program gives you and your brand a simple way to support us and yourself.
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A: We would love it if you have already purchased something from Zinkiee, but you are not required to be a Zinkiee customer in order to be a part of the Zinkiee Affiliate Program.
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A: No not at all! The Zinkiee affiliate program is open to all. We are always happy to accept anyone who is willing to help share and grow the Zinkiee family.
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A: None! Signing up and participating as a Zinkiee Affiliate is completely free. Plus there are no minimum sales required to earn a commission.
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A: As with any new program, there are a few limitations to our capabilities. We're constantly moving to improve the program, but as of now we have the following limitation in order to receive a commission:
1. The customer cannot be in an active sales process at the time of clicking on your affiliate link
2. The customer is required to purchase at least one item on our store with your link.
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✔ Do promote Zinkiee on social media
✔ Do write about Zinkiee on Blogs and Articles
✔ Do send your affiliate link to your audience
✔ Do review our products to your audience
✖ Don't falsely advertise ZInkiee in any manner
✖ Don't modify our logos or banners
✖ Don't use your affiliate link for your own purchases
✖ Don't offer unofficial discounts or coupon codes
✖ Don't advertise Zinkiee through any form of Pay-Per-Click Ads (including but not limited to: Search Engines, Social Media and Videos)
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A: Payments will be done automatically to your paypal account.
Payments are made monthly if your balance meets the minimum threshold.
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A: Yes, we pay our affiliates once their commission reaches a minimum of $20 AUD. If you fail to reach the threshold, your commission will be rolled into the next month's total.
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A: When you become an affiliate through our program you will then receive a number of perks that you use.
30 Cookie Days
Customers using your affiliate link will have a 30–day window to collect our commission from that customer
10% Commission per Sale
When a customer uses your affiliate link and makes a purchase you will then receive a 10% commission on that order. Depending on the amount that the customer spends, you will then receive a percentage of that sale.
Official Customer Discount Codes
Once you have been approved and reached your dashboard. You will then have the ability to see all the available discount codes that customers can use to purchase through our store. Use these to help their shopping experience a little bit easier :)
Welcome Gift
When approved you will receive a discount code that will enable you to receive 40% OFF on your next purchase (min of 3 items). Please contact the Zinkiee support team <support-zinkiee@zinkiee.com> so that we can create your unique discount code.
Free gifts/samples
Receive a package containing 3 of our best sellers. Only eligible for affiliates with over 10k followers
Still Have More Questions For Us?
If you still want to further enquire with us, please send us an email at anytime to speak with a representative from our store. We will get back to you as soon as possible. However, please allow up to 48 hours for us to get back to you.
~ The Zinkiee Support Team